SHIPPING & RETURNS

How much do you charge for shipping?

UK: from £1.99 to £3.99

Free shipping over £65

Europe: We can't ship EU orders from our UK branch, please place your order from our EU branch (based in France).

www.forgottentribes.fr/en  

International: from £5

 

I live outside the UK, will I get charged Import Fees & Duty?

The UK is no longer part of the European Union so your parcel may be subject to Import Taxes and Customs Duties in the destination country, payable by the customer. We have no responsabilty for these charges. If you live in the EU please order from our European branch based in France, you will not have to pay any import duties and will enjoy faster and fully tracked shipping - www.forgottentribes.fr (the french site is fully translated to English)

 

Are returns Free?

UK orders: Yes, returns are Free. 

Europe & International orders: Returns will be at the customer's expense.

 

What is your returns policy?

We offer a 30 day returns policy, which will start from delivery date. 

 

How long will it take for my order to be delivered?

UK: We use Royal Mail 48, so your parcel will be delivered within 2/3 working days of dispatch. 

Europe: Please visit our EU website www.forgottentribes.fr/en 

 

International: We use Royal Mail international, so your parcel will be delivered within 7 to 10 working days.

 

I need to return / exchange something, what do I do?

Please scan the QR code that came with your parcel or email us at hello@forgottentribes.com