SHIPPING & RETURNS

How much do you charge for shipping?

UK: £3.99

Europe: From £4

International: from £5

 

How long will it take for my order to be delivered?

UK: We use Royal Mail 48. Your parcel will be delivered within 2/3 working days of dispatch. 

Europe: We use Royal Mail international. Your parcel will be delivered within 5 to 7 working days of dispatch.

International: We use Royal Mail international. Your parcel will be delivered within 7 to 10 working days of dispatch.

 

I live outside the UK, will I get charged Import Fees & Duty?

The UK is no longer part of the European Union so your parcel may be subject to Import Taxes and Customs Duties in the destination country, payable by the customer. We have no responsabilty for these charges.

Duty Exemptions:

EU: No duty on orders under under 150 euros

USA: No duty on orders under  800 USD

Australia: No duty on orders under  400 AUD

 

Are returns free?

UK: We offer free returns on all UK orders. 

Europe & International: Returns postage will be at the customer's expense.

 

What is your returns policy?

We hope you love everything you bought from us, however if something is not quite right, we offer a 30 day return policy, starting from delivery date. We'll give you a full refund by the same method you used to pay once we received your returns. (Return period Extended to 45 days from the 15/11/2024 to 25/12/2024)

Please make sure the returned items are in a clean, unworn and unwashed condition, with all their original packaging.

Unfortunately, due to hygiene reasons, pierced jewellery (earrings) and socks cannot be returned unless faulty. 

 

How can I return / exchange something?

Please scan the QR code that came with your parcel or email us at hello@forgottentribes.com