Returns & Exchanges
Not quite right? You can return or exchange most items within 14 days. Starting a return takes about a minute — just have your order number handy.
Start a return or exchangeHow to return, in 3 steps
Start your return
Scan the QR code on the return card in your parcel, or tap the button above. You'll need your Order ID — the 6-digit number like #214576 from your confirmation email — and the email address you ordered with.
Get your label
Print the label at home, or choose the QR-code option and your local Post Office will print it for you.
Post it & keep the receipt
Your parcel must be scanned at a Post Office — not dropped in a postbox. Keep the receipt with the tracking number until your refund or exchange is complete.
Good to know
- Items must be clean, unworn and unwashed, with all original packaging. Every return is inspected, and we can't accept items that aren't in resalable condition.
- Please avoid leaving makeup marks, strong perfume or hair on items when trying them on.
- For hygiene reasons, piercing jewellery (earrings) and socks can't be returned.
- You get one free return label or exchange per order — a shipping fee applies to any additional return or exchange.
- Fair use: as a small business we rely on this policy not being abused. Accounts with an unusually high return rate may be paused.
Returns FAQ
I don't have a printer. How can I print the label?
Choose the QR-code option in the returns portal and you'll get a QR code by email. Show it on your phone at your local Post Office and they'll print the label for you.
Where do I find my Order ID?
It's the 6-digit number in your order confirmation and dispatch emails, and it's also on the Royal Mail label on your parcel.
Can my parcel be collected from home?
Unfortunately not — home collection isn't available. Your parcel needs to be taken to a Post Office.
How long does a refund take?
We issue refunds within 7 working days of receiving your parcel.
How do I exchange an item?
In the returns portal, choose the item and size you'd like instead. We send the replacement as soon as your return reaches us.
Will I be told when it's been processed?
Yes — you'll get an email as soon as your return or exchange has been processed.
How long until my parcel reaches you?
Please allow 4–6 working days.