FAQ'S
Where are you based?
We're a UK company based in Deptford, South London, and all orders are shipped from our London warehouse.
Please note that we no longer ship to the EU from our UK branch. If you are an EU customer, please order from our EU branch (based in France) at www.forgottentribes.fr/en.
Where can I see reviews about your company?
You can find reviews on:
What is your returns policy?
We offer a 30-day returns policy from shipping date. Returns for customers within the UK are free (one free return per order).
Where is my order?
If you haven’t received your order within the usual delivery timeframe (as mentioned in the Shipping & Returns tab), please email us at hello@forgottentribes.com with your order ID so we can look into the issue.
I have sent my order back. How long does it take to process my refund?
Once we receive your return, your refund will be processed within 2 business days. You’ll receive an email confirmation once the refund has been issued.
After that, it may take up to 3 business days for the funds to appear back on your credit card or PayPal account.
Do you offer wholesale?
No, we currently don’t offer wholesale—sorry!