WHERE ARE YOU BASED?
We're a UK company, based in London. We also have a French branch www.forgottentribes.fr
HOW LONG WILL IT TAKE TO GET MY PARCEL?
UK orders or shipped with Royal Mail 48, so you should receive your parcel within 48h of dispatch. If you don't please get in touch.
EUROPE (including Switzerland Norway & Iceland) orders should take around 5 to 7 working days.
REST OF THE WORLD orders should take around 7 to 10 Working days.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
You can return or exchange any unused item for up to 30 days after purchase. Please refer to our RETURNS & EXCHANGES page for full details.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once we have received your package, your refund will be processed within 2 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
WHERE IS MY STUFF?
If you haven't received your goods within the normal timeframe mentioned above, please email us at firstname.lastname@example.org and provide us with your order ID so we can't look into the issue.
DO YOU WHOLESALE?
Yes we do, if you have a physical store and would like to sell our goods please get in touch at email@example.com