Below are the body measurements we use as a guide to create our styles during the design process. Our clothes are designed based on a woman whose height is 5ft 6- 5ft 7( 168 - 170 cm).
The fit of a garment varies depends on the style. You can find garment measurements in the "size and measurement" section in each garment page.
Always measure against your body rather than over clothes for an accurate result.
Measure under the arms at the fullest part around the bust horizontally
Measure around the natural waistline
With the feet together measure around fullest part
In bare feet take the measurement from the top of the inside leg and measure down the inside leg to the floor
| Measurements | S (UK 8 - 10) | M (UK 12 - 14) | L (UK 16 - 18) |
| Shoulder | 41 cm | 43 cm | 45 cm |
| Chest Circum. | 96 cm |
104 cm | 112 cm |
| Length | 51 cm |
53.5 cm | 56 cm |
| Size Conversion |
S (UK 8 - 10)
|
M (UK12 - 14)
|
L (UK 16 - 18)
|
| UK & Australia | 8 - 10 | 12 - 14 | 16-18 |
| EU | 36 - 38 | 40 - 42 | 44 - 46 |
| US | 4 - 6 | 8 - 10 | 12 - 14 |
Model: UK size 8 - 5 ft 10 (1.78 m), wears a size S
Material: 40% Merino wool, 30% Viscose, 20% Polyamide, 10% Cashmere
Washing Instructions:
Wash at low temperature, gentle cycle - Use wool detergent - Lay flat to dry - Do not tumble dry - Low temperature iron - Wash and Iron inside out - Do not bleach - Do not dry clean
How much do you charge for shipping?
UK: £1.99
Free shipping over £65
Europe: We can't ship EU orders from our UK branch, please place your order from our EU branch (based in France).
International (excluding EU): from £6.99
Returns
We are proud to offer all our customers a 30 days Return & Exchange policy. This allows you to return anything you have bought from us within 30 days of the purchase date, for either an exchange or a refund provided that the conditions below are met;
How do I send my item back for a refund or exchange?
UK
Returns & Exchanges within the UK are FREE. Please use our Returns Portal in the link below to create your returns label (a QR code option is available if you don't have a printer);
How does it work?
FAQ
Are returns & exchanges Free: Yes, but only for UK orders
I don't have a printer, what can I do? : Choose the QR code option and you will be emailed a QR code that will allow you to get the label printed by your local Post Office. Show this QR code on your phone to your local post office and they will be able to print the label off for you.
I can't find my Order ID? : Your Order ID is a 6 digit number that can be found on your order confirmation and dispatch notification emails. You can also find it on the Royal Mail shipping label affixed to your parcel that was used to deliver the parcel to you.
I haven't received an order confirmation or dispatch notification email? : These emails would have been sent to the email address you provided us with when placing the order. Please check that mailbox (including spam folder).
Can I get my parcel collected from Home? : No, unfortunately that option is not avaible. Your parcel must be taken to your local Post Office.
How long does it take for a refund to take place? : We will issue a refund as soon as we receive and process your parcel.
How can I exchange an item? : Please select the item & size that you'd like instead in our returns portal and we will send it to you as soon as we receive your parcel.
Will I be notified when my return or exchange has been processed? : Yes, you will receive an email notification as soon as it has been processed.
How long will it take for my parcel to reach you after I've shipped it? Please allow 4 to 6 working days.
I have a question, could someone assist me? Sure, please email us at hello@forgottentribes.com
2. International
Please send the item(s) back to the address below and we’ll issue a refund/ exchange as soon as we receive the goods.
Forgotten Tribes
Unit 1, 155 Lewisham Way
SE146QP
London
UK
FAQ:
Where can I find my Order ID?: It's on the order confirmation email we sent you.
Need assistance? Please email us at hello@forgottentribes.com
Where are you based?
We're a UK company, based in London. All orders are shipped from our London warehouse.
Please note that we no longer ship to the EU from our UK branch. If you are an EU customer please order from our EU branch (based in France) www.forgottentribes.fr/en
Where can I see some reviews about your company?
What is your returns policy?
We offer a 30 days returns policy. Returns for customers within the UK are Free.
Where is my stuff?
If you haven't received your goods within the normal timeframe mentioned in the Shipping & Returns tab, please email us at hello@forgottentribes.com and provide us with your order ID so we can look into the issue.
I have sent my order back, how long does it take to process my refund?
Once we have received your package, your refund will be processed within 2 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
Do you do wholesale?
No we currently don't do wholesale, sorry.
United KingdomIt’s a beautiful soft wool and the sleeves just drape beautifully! I love it!
United KingdomLove what I buy from FT, the merino wool gives this piece added luxury on wearing.
United KingdomI’m so pleased with the merino wool flared sleeve jumper. Perfect for layering in spring. The flare on the sleeve adds a nice detail. It’s soft and comfortable to wear and very reasonably priced for wool.
United KingdomA very nice jumper with only a small amount of plastic in it. Very quick delivery, with eco packaging and good customer service. Thank you.
United KingdomIt's soft and warm and have had compliments about how the colour suits me.
United KingdomThe sweaters (I bought two - one green & one red) are soft to wear against my skin and the depth of the colours are lovely.
United KingdomI am loving this sweater, it's gone to the top of my choices for a relaxed look with a very flattering shape. It is very thin, so I do wear it with a long sleeved vest top underneath.
United KingdomVery comfortable
United KingdomReally nice fit for a shorter woman, the wool was thinner than it looked and I haven’t washed it yet. Love it though
United KingdomLoved this sweater. Definitely worth buying
United KingdomSoft and warm and I’ve finally found a jumper in the right shade of blue I’ve been looking for ages!
