Statement Drop Earrings with Beads and Stones

We are proud to offer all our customers a 30 days return & exchange policy. This allows you to return anything you have bought from us within 30 days of the delivery date, for either an exchange or a refund.

How do I send my item back for a refund or exchange?

UK

Returns & Exchanges within the UK are FREE. You can find the link to create your Free returns label on the back of the artwork leaflet that was sent together with your order. If you no longer have it don't worry, please get in touch with us at hello@forgottentribes.com and we email you the link.

INTERNATIONAL

International customers are responsible for the return shipping. Please email us at hello@forgottentribes.com to request a return.

Once we receive it back and verify it is unworn, the return will be processed and a refund will be issued. You will be notified via email that the refund has taken place and the funds should be transferred back to your account within 24h.

Where are you based?

We're a UK company, based in London. All orders are shipped from our London warehouse.

Please note that we no longer ship to the EU from our UK branch. If you are an EU customer please order from our EU branch (based in France) www.forgottentribes.fr/en 

Where can I see some reviews about your company?

Google Reviews

TrustPilot

Facebook reviews

What is your returns policy?

We offer a 30 days returns policy. Returns for customers within the UK are Free.

Where is my stuff?

If you haven't received your goods within the normal timeframe mentioned in the Shipping & Returns tab, please email us at hello@forgottentribes.com and provide us with your order ID so we can look into the issue.

I have sent my order back, how long does it take to process my refund?

Once we have received your package, your refund will be processed within 2 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account. 

Do you do wholesale?

No we currently don't do wholesale, sorry.